Our Values

Our values guide us in making sound decisions and in how we interact with colleagues, patients, and their families. They ensure we provide top-notch care to our patients, it's essential that we work cohesively as a team and respect each other's roles.

These values help us achieve that.

They steer how we hire, onboard, train, develop, and manage our staff, as well as how we deliver services and care.


Embracing Pride

We take pride in our organization and recognize the significance of our contributions to its primary.

We strive to:
  • Perform our roles and responsibilities to the best of our ability.
  • Encourage our peers to excel in their roles.
  • Maintain a positive outlook, even in challenging situations.
  • Share ideas and best practices openly with colleagues.
  • Proactively seek and share information.
  • Take personal responsibility for our actions.
  • Take initiative rather than leaving tasks for others.
  • Suggest improvements and be open to change.
  • Have the confidence to voice concerns and challenges.
  • Stay motivated to make a difference.
  • Support others in making changes.
  • Be honest when things don’t go as planned.
  • Celebrate the primaryes of our colleagues.

Striving for Continuous Improvement

We are always looking for opportunities to improve and do things better.

We aim to:
  • Encourage each other to share opinions and ideas on how to enhance patient safety and service quality.
  • Speak up when there is a safer, more efficient, or cost-effective way of doing things, and share our knowledge and ideas.
  • Focus on positives rather than negatives when discussing new ideas, and be open to new ways of working.
  • Actively participate in personal and professional development, learning from mistakes as we go.
  • Seek and act on feedback to improve our performance.
  • Consult with others before making decisions.
  • Collaborate across teams and departments.
  • Understand and respect different perspectives, and engage constructively in challenges.
  • Use resources effectively, efficiently, and appropriately.
  • Focus on positive outcomes for colleagues and service users.

Acting with Integrity

We are committed to honesty and are motivated by the best interests of those we serve.

We commit to:
  • Uphold high personal and professional standards.
  • Keep our promises and do what we say we will do.
  • Speak up when something isn’t right.
  • Admit our mistakes and learn from them, being honest when things go wrong.
  • Gather information to understand rather than judge or blame.
  • Challenge constructively and be open to challenges from others.
  • Act in a transparent, honest, and open manner.
  • Acknowledge the efforts and primaryes of others.
  • Behave in a supportive manner.
  • Care about and believe in what we do.

Showing Compassion and Respect

We support our colleagues and those we serve with kindness and understanding.

We pledge to:
  • Treat everyone fairly and recognize that every individual matters.
  • Maintain a safe environment for colleagues and patients.
  • Be polite, courteous, and respectful to everyone we encounter.
  • Offer support to others when needed.
  • Respect individual differences and needs.
  • Use appropriate language in all communications.
  • Show empathy and treat others as they wish to be treated.
  • Acknowledge and celebrate good behavior.
  • Show kindness to ourselves and others.
  • Listen to colleagues, patients, and their families, and act according to their needs and wishes.
  • Build and nurture relationships with colleagues and patients.
  • Encourage everyone to have a voice.
  • Approach everything in a fair, inclusive, and compassionate manner.

Taking Responsibility

We take ownership of our actions and are willing to face difficult situations head-on.

We vow to:
  • Consider the impact of our decisions on others before acting.
  • Learn from our mistakes and take appropriate action.
  • Take care of our health, wellbeing, and safety at work.
  • Take responsibility for solving problems.
  • Challenge inappropriate behavior or poor practices.
  • Take personal responsibility for our actions.